See below for a list of our Sales, Customer Service and Support teams, the types of queries that they can help you with and how you can get in touch with them.

 

Customer Services

For any queries regarding print items and website orders such as:

  • Status of your delivery, placing orders, requesting a returns collection and any other queries.
  • Questions regarding myaccount and ordering through the website

Please email enquiries@pearson.com or call 0845 630 1111 8am-5pm Mon-Fri.

 

Digital Queries

To request copies of invoices or credit notes or if you haven't received your activation email for your new subscription. 

Please email digital.queries@pearson.com or call 0845 313 8888 and follow the options

 

Credit Control

For any payment inquiries or statement of account copy requests or queries.

Please call 0800 781 1377 or email credit.control@pearson.com 

Sales Consultant or Account Manager 

Please fill out this form to:

  • Arrange a school visit from your local Consultant or Account Manager
  • For one of our Sales Advisors to give you a call back at a time that suits you

Digital Orders

To place orders for digital items as either a UK school or a private customer

Please email digital.orders@pearson.com or call 0845 313 8888 and follow the options

 

Digital Account Management 

For any queries regarding:

  • Setting up student and teacher accounts on new ActiveLearn and ActiveTeach subscriptions
  • To discuss renewal options, upgrades and cancellations
  • For queries about how to get the most our of your ActiveLearn Digital Service
  • To discuss training options and book

Please email digitalaccounts@pearson.com or call 0345 4788802 8am-5pm Mon-Fri.

Techincal Support

For all your technical queries including:

  • ActiveLearn Digital Service e.g. error messages, password resets, compatibility queries, loading times

Please also refer to our ActiveLearn Digital Service Help Pages.

  • CDRoms and VLEs e.g. compaitibility queries, replacement disc requests
  • ActiveBook codes inside textbooks e.g. how to activate

Email: digital.support@pearson.com 
Please give as much detail as possible (school postcode, product name, browser version, screenshots of issue).

Or call 0845 313 8888 8am-5pm Mon-Fri.

 

International Schools

If you are teaching at an International school please visit our main Contact page to see who you need to get in touch with.

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