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On this page you can find all our NVQ resources for Business Administration and Customer Service.
This resource package has been created to support learners enrolled on the Customer Service Practitioner Level 2 programme.
A total solution for those taking the new 2010 NVQ/SVQ Business and Administration standards, at both Levels 2 and 3, and the new Customer Service standards, at Level 2.
The standards have changed and so have our books!
Brand new, full-colour student books with free CD- ROMs to support the new S/NVQ Business & Administration standards at Level 2 and 3.
"Invaluable support for learners and assessors, and ensures full preparation for the NVQ and Technical Certificates." Margaret Reid, Consultant in Administration, Technical Certificates and Key Skills to a leading awarding body.
These Candidate Handbooks cover all mandatory units and a range of optional units with case-studies, engaging features and portfolio tasks so learners develop the required knowledge for the Team Leading and Management qualifications.